This program provides the learner with skills required for a Technical Support Analyst supporting the entire business environment. By completing the required modules, the learner can offer a wide range of invaluable skills to a business by advising on improvements to hardware or software configurations, and set them on the path to further job opportunities. Learners acquire a solid foundation of skills that are readily transferable to further studies and other career paths.

Entrance Requirements

Learners are required to have knowledge, comprehension and application of English at Grade 10 or equivalent OR age exemption and relevant work experience.

Subjects

CompTIA A+ 701 and 702 (2011 Update)
CompTIA Network+ 2009
CompTIA Linux+ 2009
Customer Service: Critical Elements of Customer Service
Telemarketing: Using the Telephone as a Sales Tool
Microsoft Office Specialist 2007 OR 2010
Microsoft Certified Desktop Technician (MCDST)
Microsoft MCITP Consumer and Enterprise Support Technician on Windows Vista
Exam 70-620: Microsoft Windows Vista, Configuring Vista Client
Exam 70-622: Supporting and Troubleshooting Applications                                                                                
Exam 70-623: Supporting and Troubleshooting Applications on Vista Client
OR
Microsoft MCITP Consumer and Enterprise Support Technician on Windows 7
Exam 70-680 Configuring Windows 7
Exam 70-685 Windows 7, Enterprise Desktop Support Technician
Exam 70-686 Windows 7, Enterprise Desktop Administrator        
Team Building:
Teamwork: Building Better Teams
CompTIA Server+ 2009
CompTIA PDI+
Exchange Server:
Exam 70-236: Configuring Exchange Server 2007 OR Exam 70-662 Configuring Exchange Server 2010
SQL Server:
Exam 70-432: SQL Server 2008, Implementation and Maintenance
Active Directory:
Exam 70-640: Configuring Windows Server 2008 Active Directory
Mastering the Interview

Qualifications

IT Business Campus

Certificate of Completion / Competency upon successful completion of all modules

International Exams

CompTIA A+ 701 and 702

CompTIA Network+ 2009

CompTIA Linux+ 2009

CompTIA Server+ 2009

Microsoft Office 2007 MCAS OR Microsoft Office 2010 MOS

CompTIA PDI+ 2009

Microsoft MCITP Consumer and Enterprise Support Technician on Windows Vista    

Exam 70-620

Exam 70-622

Exam 70-623

Microsoft MCITP Consumer and Enterprise Support Technician on Windows 7

Exam 70-680

Exam 70-685

Exam 70-686

CompTIA Server+ 2009

CompTIA PDI+

Exchange Server

Exam 70-236 OR Exam 70-662

SQL Server

Exam 70-432

Active Directory

Exam 70-640

Job Opportunities (Suggestions Only)

Computer Technician

Tech Support

IT Manager

Course Duration

24 Months

Excludes                      :          International Exam Vouchers and Textbooks

                                               (Please enquire about pricing for these separately)                                                          

Additional Costs          :          Exam Fee : R350.00

                                              Headset : R80.00

                                              Graduation Fee : R225.00