This program provides the learner with skills required for the Call Centre or Customer Service work environments. By completing the required modules, the learner can offer a wide range of invaluable skills to a business or entrepreneur. Learners acquire a solid foundation of skills that are readily transferable to further studies and other career paths. It is recommended for Learners who do this module to have completed Module 1 and Module 2

Entrance Requirements

Learners are required to have knowledge, comprehension and application of English at Grade 10 or equivalent OR age exemption and relevant work experience.

Subjects

Access 2007 - Level I to III
Call Centre Training
Customer Service
Mastering the Interview

Qualifications

IT Business Campus

Certificate of Completion / Competency upon successful completion of courses

International Exams

Microsoft Access 2007

Job Opportunities (Suggestions Only)

Call Centre Agents

Customer Service Consultant

Course Duration

3 Months

Excludes                      :          International Exam Vouchers and Textbooks

                                               (Please enquire about pricing for these separately)                                                            

Additional Costs          :           Exam Fee : R350.00

                                               Headset : R80.00

                                               Graduation Fee : R225.00