This program provides the learner with skills required for the Call Centre or Customer Service work environments. By completing the required modules, the learner can offer a wide range of invaluable skills to a business or entrepreneur. Learners acquire a solid foundation of skills that are readily transferable to further studies and other career paths.

Entrance Requirements

Learners are required to have knowledge, comprehension and application of English at Grade 10 or equivalent OR age exemption and relevant work experience.

Subjects

Touch Typing Skills
Windows Vista OR Windows 7
Word 2007 - Level I to III
Telemarketing
Marketing and Sales
Outlook 2007 - Level I to III
Excel 2007 - Level I to III
E-mail Gems
Marketing and Sales
Speak Smart Oral Grammar
Access 2007 - Level I to III
Call Centre Training
Customer Service
Mastering the Interview

Qualifications

IT Business Campus

Certificate of Completion / Competency upon successful completion of all modules

International Exams

Microsoft Windows Vista OR Microsoft Windows 7

Microsoft Word 2007

Microsoft Outlook 2007

Microsoft Excel 2007

Microsoft Access 2007

Course Duration

12 Months

Excludes                      :          International Exam Vouchers and Textbooks

                                               (Please enquire about pricing for these separately)                                                          

Additional Costs          :           Exam Fee : R350.00

                                                Headset : R80.00

                                                Graduation Fee : R225.00